@import url('https://fonts.googleapis.com/css2?family=Space+Mono:wght@400;700&family=DM+Sans:wght@300;400;500;600;700&display=swap');
:root{
  --bg:#0a0c10;--bg2:#0f1218;--card:#141820;--card2:#1a2030;
  --border:#1e2535;--border2:#252d40;
  --accent:#00d4ff;--accent-d:rgba(0,212,255,.12);--accent-g:rgba(0,212,255,.28);
  --green:#00e5a0;--green-d:rgba(0,229,160,.12);
  --orange:#ff7b00;--orange-d:rgba(255,123,0,.12);
  --red:#ff4d6a;--red-d:rgba(255,77,106,.12);
  --yellow:#ffd60a;--yellow-d:rgba(255,214,10,.12);
  --purple:#9b59ff;
  --text:#e8eaf0;--text2:#8892a4;--muted:#4a5568;
  --mono:'Space Mono',monospace;--sans:'DM Sans',sans-serif;
  --r:10px;--r-sm:6px;
}
*{box-sizing:border-box;margin:0;padding:0;}
body{font-family:var(--sans);background:var(--bg);color:var(--text);min-height:100vh;}

/* LOGIN */
.portal-guest{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background-image:linear-gradient(rgba(0,212,255,.04) 1px,transparent 1px),linear-gradient(90deg,rgba(0,212,255,.04) 1px,transparent 1px);
  background-size:40px 40px;padding:20px;}
.login-card{width:100%;max-width:420px;background:var(--card);border:1px solid var(--border2);
  border-radius:20px;padding:48px 40px;text-align:center;position:relative;overflow:hidden;
  box-shadow:0 24px 80px rgba(0,0,0,.7);}
.login-glow{position:absolute;top:-60px;left:50%;transform:translateX(-50%);
  width:200px;height:200px;background:radial-gradient(circle,rgba(0,212,255,.15),transparent 70%);pointer-events:none;}
.login-logo{width:68px;height:68px;background:linear-gradient(135deg,var(--accent),var(--purple));
  border-radius:18px;display:flex;align-items:center;justify-content:center;font-size:30px;
  margin:0 auto 22px;box-shadow:0 0 40px var(--accent-g),0 0 80px rgba(155,89,255,.15);position:relative;}
.login-title{font-size:26px;font-weight:700;margin-bottom:10px;letter-spacing:-.5px;}
.login-sub{font-size:14px;color:var(--text2);line-height:1.6;margin-bottom:28px;}
.login-input-wrap{position:relative;margin-bottom:12px;}
.login-input-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);font-size:16px;pointer-events:none;}
.login-input{width:100%;background:var(--bg2);border:1px solid var(--border2);color:var(--text);
  padding:13px 14px 13px 44px;border-radius:var(--r-sm);font-family:var(--sans);font-size:14px;
  outline:none;transition:border-color .2s,box-shadow .2s;}
.login-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-d);}
.login-input::placeholder{color:var(--muted);}
.login-footer{margin-top:22px;font-size:12px;color:var(--muted);}
.login-footer a{color:var(--accent);text-decoration:none;}
.login-brand{margin-top:24px;padding-top:20px;border-top:1px solid var(--border);
  font-size:12px;color:var(--muted);display:flex;align-items:center;justify-content:center;gap:6px;}

/* BUTTONS */
.btn{display:inline-flex;align-items:center;gap:6px;padding:10px 20px;border-radius:var(--r-sm);
  border:none;cursor:pointer;font-family:var(--sans);font-size:13px;font-weight:600;
  transition:all .2s;text-decoration:none;line-height:1;white-space:nowrap;}
.btn-primary{background:var(--accent);color:#000;}
.btn-primary:hover{background:#00b8d9;box-shadow:0 0 18px var(--accent-g);}
.btn-ghost{background:transparent;color:var(--text2);border:1px solid var(--border);}
.btn-ghost:hover{border-color:var(--border2);color:var(--text);}
.btn-full{width:100%;justify-content:center;padding:14px;font-size:14px;}
.btn:disabled{opacity:.5;cursor:not-allowed;}

/* ALERTS */
.alert{padding:11px 14px;border-radius:var(--r-sm);font-size:13px;}
.alert-error{background:var(--red-d);color:var(--red);border:1px solid rgba(255,77,106,.2);}
.alert-success{background:var(--green-d);color:var(--green);border:1px solid rgba(0,229,160,.2);}

/* TOPBAR */
.topbar{display:flex;align-items:center;justify-content:space-between;
  padding:14px 28px;background:var(--bg2);border-bottom:1px solid var(--border);
  position:sticky;top:0;z-index:50;gap:12px;flex-wrap:wrap;}
.topbar-brand{display:flex;align-items:center;gap:12px;}
.topbar-logo{width:36px;height:36px;background:linear-gradient(135deg,var(--accent),var(--purple));
  border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:17px;
  box-shadow:0 0 16px var(--accent-g);flex-shrink:0;}
.topbar-name{font-size:15px;font-weight:700;line-height:1.2;}
.topbar-site{font-size:11px;color:var(--muted);font-family:var(--mono);}
.topbar-user{display:flex;align-items:center;gap:10px;}
.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--purple));
  display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;color:#000;flex-shrink:0;}
.user-info{display:flex;flex-direction:column;line-height:1.3;}
.user-name{font-size:13px;font-weight:600;}
.user-company{font-size:11px;color:var(--muted);}
.logout-btn{font-size:12px;color:var(--muted);text-decoration:none;padding:7px 12px;
  border:1px solid var(--border);border-radius:var(--r-sm);transition:all .18s;}
.logout-btn:hover{color:var(--red);border-color:rgba(255,77,106,.3);}

/* MAIN */
.main{max-width:900px;margin:0 auto;padding:28px 24px;}
.page-header{display:flex;align-items:flex-start;justify-content:space-between;
  gap:12px;margin-bottom:22px;flex-wrap:wrap;}
.page-title{font-size:22px;font-weight:700;margin-bottom:5px;}
.page-sub{font-size:13px;color:var(--text2);}

/* CHIPS */
.chips{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:24px;}
.chip{display:flex;align-items:baseline;gap:8px;padding:10px 16px;border-radius:var(--r);border:1px solid transparent;}
.chip-num{font-size:24px;font-weight:700;font-family:var(--mono);line-height:1;}
.chip-lbl{font-size:11px;color:var(--text2);text-transform:uppercase;letter-spacing:.5px;}
.chip-blue{background:var(--accent-d);border-color:var(--accent-g);}
.chip-blue .chip-num{color:var(--accent);}
.chip-orange{background:var(--orange-d);border-color:rgba(255,123,0,.2);}
.chip-orange .chip-num{color:var(--orange);}
.chip-green{background:var(--green-d);border-color:rgba(0,229,160,.2);}
.chip-green .chip-num{color:var(--green);}
.chip-gray{background:rgba(255,255,255,.04);border-color:var(--border);}
.chip-gray .chip-num{color:var(--text2);}

/* TICKET LIST */
.ticket-list{display:flex;flex-direction:column;gap:10px;}
.ticket-card{display:flex;align-items:center;justify-content:space-between;gap:12px;
  background:var(--card);border:1px solid var(--border);border-radius:var(--r);
  padding:18px 20px;cursor:pointer;transition:all .18s;}
.ticket-card:hover{border-color:var(--accent-g);background:var(--card2);transform:translateY(-1px);box-shadow:0 6px 24px rgba(0,0,0,.4);}
.ticket-card--closed{opacity:.6;}
.tc-left{flex:1;min-width:0;}
.tc-top{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap;}
.tc-num{font-family:var(--mono);font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;}
.tc-cat{font-size:11px;color:var(--text2);}
.tc-subject{font-size:14px;font-weight:600;margin-bottom:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.tc-ago{font-size:11px;color:var(--muted);}
.tc-right{display:flex;align-items:center;gap:8px;flex-shrink:0;}
.tc-chevron{font-size:24px;color:var(--muted);transition:transform .18s;}
.ticket-card:hover .tc-chevron{transform:translateX(3px);color:var(--accent);}

/* PRIORITY & STATUS */
.iportal-priority,.iportal-status{padding:3px 9px;border-radius:20px;font-size:10px;font-weight:700;
  font-family:var(--mono);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;}
.p-low{background:var(--green-d);color:var(--green);border:1px solid rgba(0,229,160,.2);}
.p-medium{background:var(--yellow-d);color:var(--yellow);border:1px solid rgba(255,214,10,.2);}
.p-high{background:var(--orange-d);color:var(--orange);border:1px solid rgba(255,123,0,.2);}
.p-critical{background:var(--red-d);color:var(--red);border:1px solid rgba(255,77,106,.3);animation:blink .9s step-end infinite;}
@keyframes blink{50%{opacity:.4}}
.badge-open{background:var(--accent-d);color:var(--accent);border:1px solid var(--accent-g);}
.badge-progress{background:var(--orange-d);color:var(--orange);border:1px solid rgba(255,123,0,.2);}
.badge-waiting{background:var(--yellow-d);color:var(--yellow);border:1px solid rgba(255,214,10,.2);}
.badge-resolved{background:var(--green-d);color:var(--green);border:1px solid rgba(0,229,160,.2);}
.badge-closed{background:rgba(255,255,255,.05);color:var(--muted);border:1px solid var(--border);}

/* EMPTY */
.empty-state{text-align:center;padding:70px 20px;color:var(--muted);}
.empty-icon{font-size:48px;opacity:.3;margin-bottom:14px;}
.empty-state p{font-size:14px;margin-bottom:20px;}

/* OVERLAY & DRAWER */
.overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.65);backdrop-filter:blur(4px);z-index:100;}
.overlay.open{display:block;}
.drawer{position:fixed;top:0;right:-105%;width:min(500px,100vw);height:100%;
  background:var(--card);border-left:1px solid var(--border2);z-index:101;
  display:flex;flex-direction:column;transition:right .3s cubic-bezier(.4,0,.2,1);
  box-shadow:-12px 0 48px rgba(0,0,0,.6);}
.drawer.open{right:0;}
.drawer-head{display:flex;align-items:center;justify-content:space-between;
  padding:20px 22px;border-bottom:1px solid var(--border);font-size:14px;font-weight:700;flex-shrink:0;}
.drawer-body{flex:1;overflow-y:auto;padding:22px;}
.drawer-foot{padding:16px 22px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:10px;flex-shrink:0;}
.drawer-foot textarea{width:100%;background:var(--bg2);border:1px solid var(--border);color:var(--text);
  padding:11px 13px;border-radius:var(--r-sm);font-family:var(--sans);font-size:13px;resize:none;outline:none;transition:border-color .2s;}
.drawer-foot textarea:focus{border-color:var(--accent);}
.ticket-meta-box{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:16px 18px;margin-bottom:18px;}
.ticket-meta-row{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:6px;margin-bottom:9px;}
.ticket-meta-title{font-size:15px;font-weight:700;margin-bottom:7px;}
.ticket-meta-cat{font-size:12px;color:var(--text2);margin-bottom:5px;}
.ticket-meta-date{font-size:11px;color:var(--muted);}
.divider{font-size:11px;font-family:var(--mono);color:var(--muted);text-transform:uppercase;
  letter-spacing:.8px;padding:8px 0 7px;border-bottom:1px solid var(--border);margin-bottom:12px;}
.desc-box{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r-sm);padding:13px 15px;font-size:13px;line-height:1.65;margin-bottom:4px;}
.reply{display:flex;gap:11px;padding:13px 0;border-bottom:1px solid var(--border);}
.reply:last-child{border-bottom:none;}
.reply-av{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;flex-shrink:0;}
.reply-av--staff{background:linear-gradient(135deg,var(--accent),var(--purple));color:#000;}
.reply-av--customer{background:var(--card2);color:var(--text2);border:1px solid var(--border);}
.reply-meta{font-size:11px;color:var(--muted);margin-bottom:5px;}
.reply-meta strong{color:var(--text2);}
.reply-text{font-size:13px;line-height:1.65;}

/* MODAL */
.modal-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.78);
  backdrop-filter:blur(5px);z-index:200;align-items:center;justify-content:center;padding:20px;}
.modal-overlay.open{display:flex;}
.modal{background:var(--card);border:1px solid var(--border2);border-radius:16px;
  width:100%;max-width:520px;max-height:94vh;overflow-y:auto;
  box-shadow:0 20px 80px rgba(0,0,0,.8);animation:mIn .22s ease;}
@keyframes mIn{from{opacity:0;transform:scale(.94) translateY(10px)}to{opacity:1;transform:none}}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border);font-size:15px;font-weight:700;}
.modal-body{padding:24px;}
.modal-foot{padding:16px 24px;border-top:1px solid var(--border);display:flex;gap:10px;justify-content:flex-end;}
.icon-btn{background:none;border:none;cursor:pointer;color:var(--muted);font-size:24px;line-height:1;padding:0;transition:color .18s;}
.icon-btn:hover{color:var(--text);}
.row-2{display:grid;grid-template-columns:1fr 1fr;gap:14px;}
.field{margin-bottom:15px;}
.field:last-child{margin-bottom:0;}
.field label{display:block;font-size:11px;color:var(--muted);font-family:var(--mono);text-transform:uppercase;letter-spacing:.5px;margin-bottom:7px;}
.req{color:var(--red);}
.field input,.field select,.field textarea{width:100%;background:var(--bg2);border:1px solid var(--border);color:var(--text);
  padding:10px 13px;border-radius:var(--r-sm);font-family:var(--sans);font-size:13px;outline:none;transition:border-color .2s;}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-d);}
.field textarea{resize:vertical;min-height:90px;}
.field select option{background:var(--card);}
.loading{text-align:center;padding:44px 20px;color:var(--muted);font-family:var(--mono);font-size:12px;text-transform:uppercase;letter-spacing:1px;}
.loading::after{content:'';animation:dots 1.2s infinite;}
@keyframes dots{0%,20%{content:'.'}40%{content:'..'}60%,100%{content:'...'}}
@media(max-width:600px){
  .main{padding:18px 14px;}
  .topbar{padding:12px 16px;}
  .user-info{display:none;}
  .row-2{grid-template-columns:1fr;}
  .drawer{width:100%;}
  .chips{gap:8px;}
}

/* Login field label */
.login-field label {
  display:block;font-size:11px;color:var(--muted);font-family:var(--mono);
  text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px;text-align:left;
}

/* ══ NOTIFICATION BELL ══════════════════ */
.notif-btn {
  position: relative;
  background: var(--card2);
  border: 1px solid var(--border);
  border-radius: var(--r-sm);
  color: var(--text2);
  cursor: pointer;
  font-size: 18px;
  padding: 6px 10px;
  transition: all .18s;
  line-height: 1;
}
.notif-btn:hover { border-color: var(--border2); color: var(--text); }
.notif-badge {
  position: absolute;
  top: -6px; right: -6px;
  background: var(--red);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  font-family: var(--mono);
  min-width: 18px; height: 18px;
  border-radius: 9px;
  display: flex; align-items: center; justify-content: center;
  padding: 0 4px;
  border: 2px solid var(--bg2);
  animation: badgePop .3s ease;
}
@keyframes badgePop { from{transform:scale(0)} to{transform:scale(1)} }

/* ══ NOTIFICATION PANEL ══════════════════ */
.notif-overlay {
  display: none; position: fixed; inset: 0; z-index: 98;
}
.notif-overlay.open { display: block; }

.notif-panel {
  position: fixed;
  top: 58px; right: -380px;
  width: 340px;
  max-height: calc(100vh - 70px);
  background: var(--card);
  border: 1px solid var(--border2);
  border-radius: var(--r);
  box-shadow: 0 8px 40px rgba(0,0,0,.7);
  z-index: 9999;
  display: flex; flex-direction: column;
  transition: right .28s cubic-bezier(.4,0,.2,1);
  overflow: hidden;
}
.notif-panel.open { right: 12px; }

.notif-panel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
  font-size: 14px; font-weight: 700;
  flex-shrink: 0;
}
.notif-panel-body { flex: 1; overflow-y: auto; }
.notif-panel-foot {
  padding: 10px 12px;
  border-top: 1px solid var(--border);
  flex-shrink: 0;
}

.notif-item {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background .15s;
  position: relative;
}
.notif-item:last-child { border-bottom: none; }
.notif-item:hover { background: var(--card2); }
.notif-item--unread {
  background: rgba(0, 212, 255, 0.04);
  border-left: 3px solid var(--accent);
}
.notif-item--unread::after {
  content: '';
  position: absolute;
  top: 14px; right: 14px;
  width: 7px; height: 7px;
  background: var(--accent);
  border-radius: 50%;
  animation: pulse 2s infinite;
}
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:.3} }

.notif-type { font-size: 11px; font-weight: 700; color: var(--text2); margin-bottom: 4px; }
.notif-msg  { font-size: 12px; color: var(--text); line-height: 1.4; margin-bottom: 4px; }
.notif-time { font-size: 10px; color: var(--muted); font-family: var(--mono); }

.notif-empty {
  text-align: center; padding: 40px 20px; color: var(--muted);
  font-size: 32px;
}
.notif-empty p { font-size: 13px; margin-top: 8px; }

@media (max-width: 600px) {
  .notif-panel { width: calc(100vw - 24px); right: -110%; }
  .notif-panel.open { right: 12px; }
}